Highley Recommended, Inc.


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Release Requests

Please provide the following information when requesting assistance.

Requestor Information:

  • Name
  • Work Phone
  • E-mail

What is your problem priority?:

  • Critical (all work is stopped: FIX NOW even if 2am on Saturday)
  • High (fix within next few hours during business hours)
  • Medium (this should be fixed in the next few days)
  • Low (eventually it would be nice to have this fixed)

Describe your Problem to include logged failure diagnostics and ClearCase view being used.

Send information to Software Configuration Management.